Senior Technician Career opportunity

Senior Technician at IT Basecamp – not your average gig

Let us ask you this … what does work feel like to you? When was the last time you laughed out loud at work? A smart man once said “if you love what you do, you’ll never work a day in your life” (Marc Anthony).

At IT Basecamp we have a clear vision of our company as a ‘profit-for-purpose’ entity that strives towards a better future for all - ourselves, our clients, our community and our planet. We are looking for an experienced Senior Technician with passion, drive and a morally-aligned compass to join our team. With strong culture and values we are looking for someone who, as well as having the right technical skills, believes what we believe. The principles which we value include:

  • being a purpose-driven company with a clear vision which we all align to
  • being a local, growing business
  • strong relationships with each other and clients
  • investing in our people – we believe there is enough for everyone
  • a good work-life balance
  • health & wellbeing - join us for bootcamp twice a week and destress with regular visits from a workplace massage therapist (yes, we said massage)
  • giving back to our community in any way we can
  • loyalty to clients and passion for the industry
  • quality of products and service
  • generosity

We believe, in fact we know, this is what makes a business successful. And so to the nitty gritty …

As a key role within the business you will be asked to:

  • manage a portfolio of key clients
  • deliver technical client projects and tasks
  • solve complex client and colleague technical problems
  • manage and ensure client documentation is up-to-date
  • assist and weigh-in on solution design
  • produce quotes for client projects
  • ensure client service level agreements are adhered to
  • identify and develop new opportunities with clients
  • liaise with suppliers to deliver on client needs
  • use internal systems to their full potential
  • identify ways to streamline efficiencies in both your work and that of the team

This is a hands-on role, supporting and engaging with the IT team, working at the office (did we mention we work in Huskisson?) and out on site. In order to add value to the team, business and community we support you will need to:

  • be efficient in building programs and systems
  • be efficient in all cloud-based products (GSuite, Office 365, Google Cloud, Amazon SES)
  • have strong technical knowledge
  • lead by example, be accountable and take ownership of your role
  • display effective communication with open listening skills
  • be skilled in building rapport with customers – internal and external
  • be a positive and active member of the team
  • be commercially-minded with strong business acumen

If you believe what we believe and you have the experience and skills the business and our community needs, please get in touch. We look forward to connecting with you.

Apply here.